Shop Policies

Physical Products

Each physical product is uniquely made-to-order and shipped from a fulfillment center in California. Because MelanieSantos.co does not pack and ship orders ourselves, the following policies are in place:

Fulfillment and Shipping

Orders placed are uniquely printed and fulfilled within 2-5 business days and are shipped thereafter. Products are shipped from the California fulfillment center at a flat rate of $5.00 and within 5-8 business days. Tracking is not provided to the customer, if two weeks or more have elapsed and you have not received your order, please send us a message here or email info@melaniesantos.co so we can check on the status of your order.

Shipping Issues

If two weeks or more have elapsed and you have not received your order, please send us a message here or email info@melaniesantos.co so we can check on the status of your order. Please make sure to include your full name and order number in your message.

We are not responsible for lost/stolen packages or any packages that have been marked as delivered by the shipping carrier.

The customer is responsible for providing the correct shipping address. An order with the incorrect address will usually be shipped back to the fulfillment center in California in which they will get in contact with us for the correct shipping address. If a package is returned to sender, the customer must pay a new shipping fee in order for the package to be sent.

If your package arrives with damaged goods, please email info@melaniesantos.co with photo proof so we can replace your order.

Returns/Exchanges

All sales are final upon receipt. No returns, exchanges, or refunds will be processed.

Digital Products/Downloads

Digital products include downloadable products. After purchasing, you will receive a digital download link to the email used for purchase. You strongly encouraged to create an account when checking out.

The download link will appear immediately after your purchase and in the confirmation email. The download link always expires 24 hours after the first time you click to open it, so if you do not have access to a printer, click to open and save the file, or wait to open the file until you’re near a working printer. Files that are accessed and not downloaded before the 24 hour expiration window will not be resent and will need to be repurchased for access. No exceptions.

Due to the nature of theses products, they are non-refundable. All sales are final upon receipt.

Replication of any digital/downloadable products is prohibited and will be met with legal action.

Services – Guidance Programs

Click here to view the Guidance Program Terms + Conditions.