Guidance Programs Terms + Conditions

 

Guidance Program Agreement

This Guidance Program agreement is between you (the Client) and Melanie Santos who is leading your purchased program. 

Sessions

The start date, sessions included, session length and fee are listed during the purchase of your program. 

Guidance Program

Guidance Group Coaching is not psychotherapy, nor should it be used as a substitute for counseling, legal, financial, or medical services. The content provided during group sessions is not intended as, and shall not be construed as licensed medical and/or health advice. Melanie Santos represents that she is not a licensed medical professional.

Confidentiality

All information disclosed in group sessions is confidential and may not be revealed to anyone without written permission.  Although the sessions may be recorded and provided to group participants, they are not to be shared outside of the group.

Additionally, Melanie may record your name, e-mail address and/or phone number, dates and times of sessions, session duration, and any notes and goals on a coaching log for informational purposes and accountability. 

Contact between Sessions

There will be no charge e-mails exchanged between sessions. If a phone call or more time is needed, this may be scheduled by mutual agreement and a prorated fee will be charged.

Payment

The Client agrees to pay a full payment of $222.00 or a payment of $80.00 today and agrees to two other automatically-deducted installment payments of $80.00 every two weeks totaling in a program fee of $240.00. The second installment payment will be automatically deducted two weeks after the initial $80.00 payment, and the third and final installment payment will be deducted two weeks after the second payment.

Payment modifications or special payment options are not permitted.

If a payment fails, you will receive an email notification with a link to update your billing information. The charge will be attempted again after five days, and then for a final time five days after that. If the payment fails for a third time, the order and subscription are cancelled without refund.

Clients can view and manage their payments from their Customer Account. After signing in (top right corner of the website), they click My account, and then Subscriptions to view and manage.

Refunds and Cancellations

All group coaching program purchases are final.  If you find you cannot attend the program, you may transfer your registration to another person prior to the first group session. Transfers after the first meeting are not permitted. No refunds will be given. 

Clients who begin the group sessions are advised to complete them, but cancellations are up to the discretion of the Client. Should a Client choose to cancel and remove themselves from a group, they must email info@melaniesantos.co with the reason of their cancellation prior to doing so. Refunds will not be given for cancellations whether the Client started the first group session or not.

Services

Services are provided by Melanie Santos using MelanieSantos.co as an online platform to advertise and sell self-development products and services.

No guarantees

Melanie Santos make(s) no guarantees or warranties, express or implied. In no event will Melanie Santos be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, Melanie Santos’ entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach(es) under this agreement for all services rendered up until the termination date.

This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.

If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not resolved, the parties agree to be bound by the decision of a mutually agreed upon arbitrator whose fees will be split equally between the parties.